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Annoying balance messages and SMS

Aeglyss71
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Hi, I used to have an older Samsung Galaxy that I recently replaced with a Google Pixel 7 pro. I just kept on using the O2 SIM card in the new phone. I have a rolling pay-as-you go subscription where money is taken off my account once a month by debit order. While using the old phone I received automated balance update messages on my phone after every call and SMS, even though it's pointless with a rolling plan and unlimited calls and messages as it will always say that my balance is 0. That was acceptable. With the Google Pixel 7 pro though I often get randomly completely swamped with like a dozen consecutive balance messages, without having made a call or sent an SMS. It often comes with an SMS saying something to the effect that I cannot receive video messages. It's extremely annoying. Does anyone know about this? Do I maybe need a different SIM card for the new phone?

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MI5
Level 94: Supreme
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@Aeglyss71 

Just call 4445 and ask O2 to turn off balance notifications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152052 Posts
  • 651 Topics
  • 28916 Solutions
Registered:

@Aeglyss71 

Just call 4445 and ask O2 to turn off balance notifications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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