22-08-2023 13:52
has I have mobile broadband IE: how can I get codes sent to my own mobile phone to change account details
22-08-2023 14:00
If you mean, how can you receive the messages being sent to the sim card @DAVEMG then just put that in your phone (or a spare).
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
22-08-2023 14:17
22-08-2023 14:17
Thanks for reply ,What I am trying to say is 02 keep wanting to send codes to my phone number on my account but it is a mobile broadband number they need my own mobile number but they do not seem to understand They need to email the codes
22-08-2023 14:20
o2 won't send codes via email as it is even less secure than sending them as a text @DAVEMG
Put the sim card in a phone and they will come through ok.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
22-08-2023 14:29
22-08-2023 14:29
Thanks I am new to this Is there any way I can register my own phone with 02 Thanks for your prompt replys
22-08-2023 14:46
22-08-2023 14:46
How do you know O2 want to send you codes? There are a lot of Scams going round where people are sending OTP text and asking you to give it to them in an attempt to take over accounts.
Worth checking with O2 that these are genuine
Message O2 on
(Facebookhttps://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.