Amazon prime extra charging me

[1Callum]

Does anybody know how I can cancel my Amazon prime video extra was free for first couple of months but is now charging me

[MI5]

@1Callum 

Go to your extras in your MyO2 http://www.o2.co.uk/myo2
Click on the big + sign beneath your extra and then click manage.
Turn off the auto renew switch.

[Marjo]

Hi @1Callum welcome to our community. Let us know if you managed to find the correct spot in My O2 as advised above or if you need any further help?

[JDizr]

same with me. They started charging me

for Amazon prime video even tho I didn’t ask for it 😡

[JDizr]

Same with me. They started charging me for Amazon prime video even tho I did t ask for it! 😡

[JDizr]

Same with me. They started charging me for Amazon prime video even tho I did t ask for it! 😡

[Cleoriff]

@JDizrIf you had it as an extra, this is how to cancel Guide: Adding and removing O2 Extras  

If you never asked for it then it's Amazon you need to contact.

[JDizr]

I’ve just checked my bills over the past 10 months and they’ve been adding extras that I didn’t ask for that I’ve been paying for wtf o2!?

[Cleoriff]

@JDizr 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.