on 25-10-2021 19:32
hi, I have issue with my phone. I pay for 5G but all the time I have 4G. Did someone had this issue before?
Solved! Go to Solution.
on 25-10-2021 19:46
on 25-10-2021 19:46
@Alex85
You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere.
Also do you have a 5G sim card? If not you can request one..
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
on 25-10-2021 19:46
on 25-10-2021 19:46
@Alex85
You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere.
Also do you have a 5G sim card? If not you can request one..
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
on 25-10-2021 19:55
on 25-10-2021 19:55
Yes, I have. But it’s worthless to have if you can’t use it.
on 25-10-2021 19:59
on 25-10-2021 19:59
It all depends if you are in a 5G area or not...
You can find the 5G areas on the o2 coverage checker