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AirPod Pro water damage

ViickyLCJB
Level 1: Joiner
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Hello, 

 

i have some AirPod pros that I pay for monthly, 

unfortunately like most products that encounter daily use, I was using them when cleaning and one fell in the bottom of the shower tray that had about an inch of water in.

I panicked initially because I didn’t think it would work at all. Fortunately it does work, I just have this awful whooshing sound feeding through the AirPod.

my question is, they are under 1 years old, can they be fixed? Exchanged for a new pair? I’m not really sure where I stand

 

 

thanks in advance  

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MI5
Level 94: Supreme
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@ViickyLCJB 

It would need to be an insurance claim or you would need to replace them yourself.

Water damage is not covered by warranty unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147433 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@ViickyLCJB 

It would need to be an insurance claim or you would need to replace them yourself.

Water damage is not covered by warranty unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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