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Age verification

Rjl123
Level 1: Joiner
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Hi,

I recently bought a mobile router, which has its own sim and mobile number. I am trying to remove age verification, and on the website it says that I have (see screenshot). 
However, I still do not have age verification removed as I have tested it. I tried calling, but it has to be from the number (which is a sim in a router…). I have tried the online route, but it keeps on telling me that there are technical difficulties and that I should call.

Any tips?

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Rjl123
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 Forgot to add screenshot!

IMG_7558.png

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Enlli
Level 66: Unequalled
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Have you switched the device off then back on again to reset things?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 29: Intuitive
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@Rjl123 

Is this a data SIM ?

If it isn't, pop it into your 'phone whilst you sort out removal of the age verification and then put it back into the router.  👍

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MI5
Level 94: Supreme
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@Rjl123 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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