Age verification without credit card

[Jjr1]

I have tryed Calling 0800 902 0217. And it just ends call I want to confirm iam over the age of 18 but I don’t have a credit card can you please email me and help me

[Cleoriff]

@Jjr1 

Follow the info here Guide: O2 Age restriction 

You could go instore with some ID driving licence, or passport, proof of address.

[MI5]

@Jjr1 

If you are pay monthly, just turn it off in your MyO2

[Jjr1]

I’m not I’m pay as you go but if I hav like so much money on my phone each month it gives me the next month bundle and I wanna chat to someone to verify my age but don’t have a credit card and the o2 number goes so far and says sorry no one can answer ur call good bye and cuts off

[MI5]

@O2Richard @Thomaso1 can you help?

[O2Richard · Accepted solution]

Thanks @MI5 

Hi @Jjr1 

For Pay and go you will need to go into an O2 store with official documentation this can be a passport or driving licence as proof you are 18 or above