Abysmal Signal

[madasaman]

The signal I am getting is terrible H most of the time, yet coverage map puts my house firmly in 4g. I have registered this over a week ago and get the standard message that they are aware and engineers are working to sort it. Well I suggest they either get more engineers or better ones as nothing has changed. Lots of times I get the emergency calls only. Bloody fed up here.

[MI5]

@Pantsman-28 

Complaints process first, then if not resolved, you can go to the Ombudsman.

make a complaint

Customer Complaints Code

[Oxonian]

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@Pantsman-28 wrote:

I was looking at porting over the 2 other accounts not now. The only option is to the ombudsman for failing to supply a service if it continues past the a reasonable amount of time. 

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If O2 have said @Pantsman-28 that a repair will take seven days, why are you thinking of complaints, Ombudsman et al ?

You have chosen to join O2, presumably for good reason, so please give them a chance. Whilst there are reports on here from time to time about issues that take an unacceptably long time to resolve, O2 successfully undertake repairs, maintenance and troubleshooting to thousands of masts every day. Hopefully, "your" mast will be dealt with timeously. 👍