4G

[XH1234]

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

[madasaf1sh]

@XH1234 

No one on here can tell, but sounds like there could be an issue in your local area, so check https://status.o2.co.uk 

Also check these guides 

Guide: How can I sort out my network issues? 

Guide: How can I sort out my network issues? 

Or if you pay both bills, then check you have paid your bill as well.

[MI5]

@XH1234 

Check for and report issues in the app https://www.o2.co.uk/apps/my-network

[japitts]

In what way is your 4G not working? Are you getting 2G coverage instead? Or do you have no coverage?