4G

XH1234 · ‎03-09-2025

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

madasaf1sh · ‎03-09-2025

@XH1234

No one on here can tell, but sounds like there could be an issue in your local area, so check https://status.o2.co.uk

Also check these guides

Guide: How can I sort out my network issues?

Or if you pay both bills, then check you have paid your bill as well.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-09-2025

@XH1234

Check for and report issues in the app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

japitts · ‎07-09-2025

In what way is your 4G not working? Are you getting 2G coverage instead? Or do you have no coverage?

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