3g text message

[Hugo4ever]

Hi 

My mum has received a text from O2 about 3g turning off and to upgrade her mobile which she can't afford a new phone right now and I've looked on her mobile network in settings and she's already on 4g so does she ignore the message? 

I've attached photos for you. 

 

 

[Enlli]

Looks like she is OK. Bit of a generic message.

I notice 4G calling is enabled on the phone settings. Is she PAYG or Contract 

[Hugo4ever]

She is on pay as you go

[Enlli]

Right. 

At the moment O2 PAYG does not support 4G Calling  (VoLTE) when calls are made the phone uses the 3G network. What will happen now is the phone will use 2G instead. That would be true even if you had the latest top of the range handset. 

Her data will be 4G and work normally, it's only people with older 3G phones that will lose the access to data, this is not the case here. 

No need to change phones

[Hugo4ever]

Ok thanks , her phone is a Moto  E14 that she brought as new from Argos in October 2024. 

So she doesn't need to do anything?

[Enlli]

Nope ... that's phone is fine.

O2 have probably got her old one listed as this was not bought through them 

[Hugo4ever]

@Enlli  I'm getting a new phone for my grandma but she doesn't do smartphones and wants a Nokia 105 that she's found from Argos but it only does 2g would that be an issue if she only calls and texts? I was thinking of the text my mum got wanted to check this won't be an issue for her either with this new 2g phone?

[madasaf1sh]

@Hugo4ever 

You can buy a Nokia 110 4G for an extra £15 to future proof your grandma I would get that one instead...

https://www.argos.co.uk/product/2911946?clickPR=plp:3:13

[Enlli]

@Hugo4ever Agree here with @madasaf1sh the 110 4G would be a better bet for future use. Don't forget 2G is also on notice. Not quite yet but certainly within the life span of the 105 2G