3G everyone else 5G

DanielleHarvey · ‎23-12-2023

I’ve just landed in Iceland and only have 3G but everyone in my party has 5G and we’re all on O2

i have restarted my phone numerous times and reset network settings.

MI5 · ‎23-12-2023

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎23-12-2023

Is your phone an older model, or perhaps has no 5G capability? Or it may have been stepped down to 3G only in SIM settings, @DanielleHarvey - or may be PAYG, only Pay Monthly on O2 get 5G. You have rebooted your phone since landing in Iceland, so it could be APN is incorrect, as highlighted above.

Links to O2 Social Media Team here

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