20 year + phone number no longer working

[imran_bham]

My genie - o2 number ive had more than 20 years is no longer working, how do I contact uk technical team, o2 customer service cant seem to help, must have spoken to 10 different people in different countries apart from uk....

i last switched phone on for this sim maybe 4 or 5 months ago.... what are the chances i'll get this number back?

when i phone it it says this number is no longer in use....

[pgn]

If this is/was a PAYG number, you do need to make a chargeable call at least once every 6 months to keep the number alive.

If you use Social Media, ping a DM or message to the O2 UK Social Media team, and keep at them periodically until an agent engages with you, @imran_bham 

The links for X and FB below work well, other ways in Guide: How to find help & contact O2 

Good links to use:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[imran_bham]

thanks ive messaged them on fb, insta and x,... hopefully someone gets back to me...

[pgn]

Same team on all of those, @imran_bham - pick one and stick with it. I have found the DM, direct message, option on X works ok.

Good luck!