on 08-03-2020 14:53
i sawp my sim card last friday they its gonna work in 24 hours but its almost 48 hours why is not working i dont understand
08-03-2020 14:59 - edited 08-03-2020 15:02
08-03-2020 14:59 - edited 08-03-2020 15:02
@mariyashamim Have you tried turning your phone off and then back on again?
https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675
08-03-2020 15:03 - edited 08-03-2020 15:04
08-03-2020 15:03 - edited 08-03-2020 15:04
And to add to what @Bambino says above, make sure the old SIM is not active, say in another phone
If the old SIM is in use in another phone, putting that phone into Flight mode should be enough, until your new SIM becomes active.
and Good luck, @mariyashamim.
on 09-03-2020 15:44
Hi @mariyashamim , I hope you got all the advice you needed from the above replies from our helpful members. Let us know if you need any additional help though or if you're all sorted now with your new SIM?