unlock iPhone 6

[Anonymous]

Hi, I am writing this message to suggest O2 to improve their customer services. I have recently received an iphone6 as a Xmas present which my friend bought it from carphonewarehouse in full amount. When I first insert my O2 SIM card and it was lock to O2. I then went to the O2 shop and your employee said because I paid for the full amount I should be able to unlock my phone by calling 202. When I rang 202 your employee said there is no way to unlock it because it wasn't bought at O2 shop. Therefore I have requested to leave O2 by cancelling my monthly roll contract and suddenly somehow the customer service is able to request my phone to be unlock within 72 hours. If that's the case why would you guys refused to unlock for me in the first place? I have spent 3days dealing between O2 shop and 202 customers services and it wasn't a nice experience. I hope O2 could work on and improve this process.

[MI5]

It's only just changed so maybe you called before the rule change, perhaps

[Cleoriff]

Glad it's sorted now @Anonymous ....good job the 'muppets' on this forum are few and far between

[jonsie]

Good news @Anonymous glad you are sorted out now ☺