cancel
Showing results for 
Search instead for 
Did you mean: 

unauthorised charges for premium service

surjit
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

hello

I have just noticed that my o2 mobile bill has been around the double it should be for past three months, possibly longer.   I had not been monitoring my account.  After sometime googling around I have discovered some premium txt service number provider 87121 is charging me a fixed amount about 2 or 3 times a week. I have no recollection of signing up to anything.   I am not actually receiving any premium txt messages from them, just charges. 

I have tracked the company but cant seem to get through or find a way of contacting them

I have sent STOP txt message to that number but wont know fir couple of days whether that has worked.   o2 only seem to have support service for sales. 

 

Any ideas how I can stop these charges and try to get back what they have already taken

 

Thanks for your help

 

Message 1 of 2
117 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@surjit 

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

To prevent further charges, see this guide Guide: Tips to avoid unexpected charges on your bill 

See here for help on refunds https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
112 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@surjit 

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

To prevent further charges, see this guide Guide: Tips to avoid unexpected charges on your bill 

See here for help on refunds https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
113 Views