transfer number

[Angelafrustrate]

I have just  joined Pay monthly. I was recently using Pay as you go. I was sent a new sim card& number. I told 02 that I wanted to keep my old number. How can I solve this. Can't find the right number to speak to anyone on this matter.

[Enlli · Accepted solution]

It's called migration 

Guide: Migration & porting into O2 

Best to go via the social media team. Offshore CS are not good at this

Choose one

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

If you must call use 202 from your new SIM