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transfer number

Angelafrustrate
Level 1: Joiner
  • 3 Posts
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on ‎30-07-2025 17:13

on ‎30-07-2025 17:13

I have just  joined Pay monthly. I was recently using Pay as you go. I was sent a new sim card& number. I told 02 that I wanted to keep my old number. How can I solve this. Can't find the right number to speak to anyone on this matter.

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Enlli
Level 70: Enigma
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on ‎30-07-2025 17:17

on ‎30-07-2025 17:17

It's called migration 

Guide: Migration & porting into O2 

Best to go via the social media team. Offshore CS are not good at this

Choose one

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

If you must call use 202 from your new SIM

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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