tariff change

[PH2]

I am on a pay monthly plan, no device charges, and I am trying to switch to a reduced data plan, without success.  I have tried online and it states that no tariffs are available, notwithstanding that I am on a flexible 1 month tariff. I have tried to call the automated service several times, only to be disconnected.

I wrote to 02 and they said my phone was eligible to upgrade/cancel and to obtain a lower tariff I simply needed to call the service team, which I did, only to be automatically redirected to a link which simply told me that there were no tariffs available.

This all appears to be designed to frustrate and impede customers’ ability to move to lower tariffs.

Feedback welcome

[MI5 · Accepted solution]

@PH2 

You need to look at your upgrade option and choose a sim only tariff, not in change your tariff.