swap sim cards

[Anonymous]

Hi all,

Currently i am a pay monthly customer and recently my phone was broken.  That has my pay monthly sim card in.

Yesterday i purchased a cheap smartphone from o2 and it came with a payg o2 sim card.

Is their anyway to swap the sim cards.  I dont have access to my pay monthly sim so wanted to swap it so i have access to it in my new cheap phone.  I have been told i need to cancel my contract, i dont want to do that just swap the sims.

Reason i ask is because i am in Germany until the end of the week and dont want to keep topping up a payg phone.

To be clear i just want to swap my sim over, my exisiting sim details but in a new phone.  Not cancel my contract and go onto payg.  Surely this is the same as when you get a replacement sim card, you give them the sim card number and they take an hour to update it on the system??

Thanks

Matt

[Cleoriff]

Yes you will do it using this link @Anonymous. I

http://swapmysim.o2.co.uk/

Though if you are close to an O2 store it may be easier to pop in there..

Edit. I have just noticed you are abroad so this may create a problem. You should try contacting CS (or wait till you get back to the UK)

http://www.o2.co.uk/contactus

[Anonymous]

Thanks very much for the quick reply.

Although i've been on live chat for a long time and they tell me otherwise, they said its not possible as its a payg sim card.  Surely a sim card is a sim card and you can upgrade transfer any sim card?

[viridis]

Just go in store if possible, they will do it on the spot and less can go wrong.
I think it needs to be done via official route anyway as original sim is non functional

[Cleoriff]

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@Anonymous wrote:

Thanks very much for the quick reply.

Although i've been on live chat for a long time and they tell me otherwise, they said its not possible as its a payg sim card.  Surely a sim card is a sim card and you can upgrade transfer any sim card?

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No sim cards for contract phones are different. Apologies I edited my first reply as I realised you were in Germany...(which is why it would be better to leave it till you get back to the UK)

[viridis]

As did I, not read you are in Germany til end of week.
Apologies

[Anonymous]

No worries, thanks for the quick replies.

I'll just top up this payg sim and sort out when i'm back...could be an expensive week 😞

Thanks

[Bambino]

If you're needing to use data, try using WiFi as much as you possibly can. I don't know what German public WiFi is like, but I would imagine it would be pretty good.

[MI5 · Accepted solution]

You can use the current pay monthly sim you have when you get back home.
Just use a sim adapter if it's too small for the phone you have just bought.