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spend cap charged

stephen14
Level 1: Joiner
  • 2 Posts
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hello I have just joined O2 and have unlimited texts, phones messages and 30GB of data, so loads of allowance  available 

I am in the UK and now have a charge against my spend cap  why is this please 

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Cleoriff
Level 94: Supreme
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Hi @stephen14 

This is a customer community and we have no access to your account.

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Spend caps on O2 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110812 Posts
  • 799 Topics
  • 6388 Solutions
Registered:

Hi @stephen14 

This is a customer community and we have no access to your account.

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Spend caps on O2 

*The Game Is On*

Girl in a jacket
Message 2 of 3
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gmarkj
Level 59: Quartermaster
  • 8816 Posts
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Registered:

It could be a premium rate message, a MMS being sent or a number of other things @stephen14 

Best to check your bill/recent charges or get in touch with customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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