Solved: sim card 4/5 years old

Anonymous · ‎08-07-2017

hi ive had an o2 sim card for around 4/5 years but ive never been able to purchase stuff by sms like extra internet or your bank holiday deals ive tried several time but to no success can anyone suggest a fix ?

MI5 · ‎08-07-2017

You need charge to mobile enabling on your account and you need to register for the stores you wish to use
http://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-07-2017

You need charge to mobile enabling on your account and you need to register for the stores you wish to use
http://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-07-2017

You’ll probably need an updated 4G SIM card which you can get in any o2 store & they will do a sim swap for you

darrengf · ‎10-07-2017

@Anonymous Before u get a new sim, just check your old one. If it has 4G some where in the number then it's already a 4G sim.

some times says 4gpp2 or 4gp3 or something like that. But if it has 4G written in the numbers etc, then it's a 4G sim

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Martin-O2 · ‎18-07-2017

@Anonymous can you give us an update on your situation? Did you find out what was preventing you from making purchases via SMS?

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