i am new to this so please be patient.
I bought a galaxy note on a 24 month refresh contract but have returned the phone under the 14 return policy. i am now without a phone and have been waiting over a week for O2 to acknowledge they have received the phone and cancel my contract before I purchase a new one. I have spent hours on chat trying to trace the return of my phone being passed from one advisor to another and have been promised someone will contact me but no one has.
i have now emailed complaints and got a reply stating someone will reply within 7 days.
is this normal customer service for a new customer or have i just been unlucky, not a good start and to be honest probably going to look elsewhere now.
Anyone had the same issues
