Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Hi, my name is o2 and this is the story of a customer who has been with us for over 10 years. The customer is currently on a 600min/300 o2 to o2 deal with unlimited text and 1gb of data. The customer was approaching their allocated data allowance so ...

Resolved! Get call bar taken off

Not able to use

Can I Collect In-store Earlier?

Hello,I am wondering if you can help me. I just purchased an upgrade today and chose the collect in store method thinking i might be able to go and collect now. The problem is, Asper the email i recieved, I can’t collect until Thursday it seems. Do y...

Resolved! SIMS only upgrade

I can upgrade my contract with 02 in March 28th. I'm very happy with my phone so I just want to upgrade my Sims card - I'll end up paying much less monthly, which is a big plus. If I buy the Sims card online now and I contact O2, how long will it tak...

Resolved! I message

Hi there does anybody know if you have to pay when using I message over mobile data or Wifi? If so how would I go about turning it off?

Resolved! Use mobile in a abroad

Hello, I would like to know if I can use my phone internet in abroad? Wifi is private, I am paying the bill at home, do i will be still charged? Thanks

Resolved! Ending phone contract properly

Hi there, I am planning to move to another provider soon. My current 24 month contract ends on the 26th March 2015. I know I am able to get the PAC code from O2 within a couple of working days but what I want to know is how to get my current phone co...

Resolved! O2 4G Unlimited+ 24 month and MMS?

Hello, I read the FAQ and did a quick search, but couldn't quite find an answer for my question. I am on the O2 4G Unlimited+ 24 month tariff and I can't quite be 100% sure if MMS is included. In T&C on the site (just about pay monthly, not my tariff...

Resolved! 0800 numbers

Why can I not call 0800 numbers from my pay monthly phone? I am told to remove the first 0 and try again.I have now found I have been charged £5.40 for three phone calls to a free phone number which doesn't even come out of my minutes.This is ridicul...

Resolved! Multiple recipient texts

I seem to be charges for picture messaging if I send text to more than one person or use emojis...ended up with extra £4 on my bill

O2

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