recently upgraded

[platty68]

I recently upgraded and when I log in to my O2 it looks like I am being charged twice for airtime - 0nce for the number I kept and again for the new sim that was sent with the new phone - how do I go about getting a refund

[Cleoriff]

@platty68 

We have no access to your account so can only advise you on the action to take which is to contact customer services Guide: Coronavirus Community Help and Support 

[Chattymuch]

Did you get a new number with the upgrade? if so then it sounds like you have taken a new connection out rather than upgrade. if you are wanting to keep the number you need to call and get them swap the number from your old contract to your new one.

[jonsie]

Ask to migrate your number to the new contract

That will end the old contract

Guide: Coronavirus Community Help and Support