Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238054 Views
  • 2 replies
  • 2 kudos

Direct debit

I called last Monday to set up a direct debit, but it’s not finalised yet. How long does this take? I’m looking to purchase an Apple Watch, but can’t do so until I have a direct debit set up. Thanks.

LauraJ by Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Resolved! New Upgrade phone arrived (S20 +) sim card dosent work

Hi everyone, i just upgraded yesterday, o2 offered to pay my contract off and let me upgrade to a new S20 +It came today, so i popped the sim card in but it says 'Sim 1 Not Provisioned'.My old sim is still working in my old phone, i dont think i can ...

Jono987 by Level 1: Joiner
  • 1182 Views
  • 6 replies
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Resolved! Voicemail /iData

Since I changed my tariff a few weeks ago, Visual Voicemail on my iPhone 8 has not worked. I called 202 and when I finally got through they talked me through turning it off and back in again but it still doesn’t work. Getting through on the phone aga...

Mgl262 by Level 1: Joiner
  • 569 Views
  • 1 replies
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Resolved! wifi calling

HelloI received my new Iphone 11 pro, but cant get wifi calling to work. anyone know why?

JRAJ by Level 1: Joiner
  • 404 Views
  • 2 replies
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fraudulent calls

APRIL 2020; ANYONE GETTING CALLS FROM BURKINA FASO, ZIMBABWE,TURKMENISTAN, UKRAINE,CONGO,ALGERIA?? I KEEP GETTING CALLS , THEY RING ONCE THEN STOP. i ANSWERED THE FIRST FROM BURKINA FASTO BEFORE I REALISED IT AND GOT CHARGED £2.50! SHOULD I BE WORRIE...

How long is number swap over taking?

Hi all, I changed from Three to O2 last sunday 29/03/20 and provided my PAK code to bring my number over. The swap over of numbers still hasnt happened yet. I realise there is a reduced service at the moment but i don't fancy keep paying both contrac...

JBero by Level 1: Joiner
  • 518 Views
  • 2 replies
  • 0 kudos

Reeturns

I recently bought a phone with o2 online, I want to return it but when I have phoned they are only accepting calls regarding fraud. and i cant find the returns labels online. What do I do someone please help

J0hn by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos