re activating a replacement sim pay monthly

[Anonymous]

hi im really confused as i had a new sim sent out as mine wasnt working i received the sim today and activated it via the web chat. I still cant make calls, txts etc nor can i receive them. How long does this normally take to come back on? x

[Anonymous · Accepted solution]

It can take up to 24 hours to fully complete the transfer, if any longer contact cs via chat again

[Anonymous]

Have you tried switching the phone off and on again - as stuart says it can take up to 24 hours but usually activation is within 20 minutes or so - try it and let us know how you get on.

Ps, welcome to the asylum

[Anonymous]

Hi, I lost my simcard and I can't seem to find a link or phone number to apply for a new one..anyone know how I can go about it¿..thanks..

[jonsie]

Contact us at the foot of every page or there is a link in my signature.. If it's a contract sim you need to get it blocked immediately.

Monthly

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

Opening times

Monday-Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00

P&G

Customer Service Number Charges

From your O2 mobile	4445	25p per call
From a landline	0844 809 0222	5p / min*
From abroad	+44 7860 980 202	International rates†

Opening times

Monday-Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00