"Oops something went wrong" First contract. Took payment, but no conformation

[Andy97]

Hi guys! Hoping someone on here could help point me in the right direction or atleast ease my mind! 

I've recently tried ordering a pay monthly phone on here (First time getting a contract out with o2, usually I'm on Pay as you Go), everything went smoothly until I clicked confirm(?) (After you agree to the terms etc of the direct debit) then it came up the error "Oops something went wrong" ,and to call 202 to completle my order. They've already took the upfront cost from my bank, I got emails with a bunch of legal documents, but no confirmation of the order. 

Rang 202 no answer. So ended up ringing this number  - 08442 020202 and a lady went an asked Customer Service about my situation and said to go on the online chat, which they then said it'll take 24hrs to come up on the system of any order. 

Cut long story short, I was wondering what do I do? Do I wait? Why did it come with that error but still take the money out of my account. 

This is all new to me, I'm sorry if this has been asked a thousand times. 

Thanks in advance

[Andy97]

Went instore today and they sorted me out straight away, though they couldn't look into my online orders as its a different "portal", they said I should get the refunds this week if not get my bank involved. 

So made a new order with them and even they said o2 Customer Service online isn't the best and they have difficulity getting anywhere with them themselves.

[Cleoriff]

Pleased its sorted @Andy97