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"Adult" content unblock

Anonymous
Not applicable

on ‎10-07-2015 15:11

on ‎10-07-2015 15:11

So im trying to get access to apparently "adult" content. I get a block page.

 

So i fill in my credit card details, all ok, done this a few times. Says "we have a technical error" please try again later or go to the o2 website.

 

So i go to the o2 website. Type my credit card details in again. i get another "we have a technical error" please dial this number.

 

So i dial the number, type my credit card details in AGAIN. The automated woman then says. Your details have been verified, we are unable to alter your settings. Please go to o2. I cant, i dont have time.

 

CAn you look into this, whats the point in providing these options to appreantly unblock me, if they dont work?

 

Frustrating isnt the word!!!

 

Mike

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MI5
Level 94: Supreme
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on ‎10-07-2015 15:13

on ‎10-07-2015 15:13

@Toby

One for the tech guys.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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on ‎10-07-2015 15:35

on ‎10-07-2015 15:35

Hi Mike,

 

Sorry to hear about that. Have you tried to contact customer service about this? 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Not applicable
In response to Toby

on ‎10-07-2015 15:40

on ‎10-07-2015 15:40

I havent as Im at work and tried to unblock in my lunch hour.

 

Whats wrong with the systems? Can you check my account as it said i verified myself ok, but cant change the setting...............

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jonsie
Level 94: Supreme
In response to Anonymous
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on ‎10-07-2015 16:35

on ‎10-07-2015 16:35

You really need to speak to customer service as they can unblock it for you. Another website or system issue amongst others.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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