cancel
Showing results for 
Search instead for 
Did you mean: 

premium rate calls

erlinda
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I've been charged  for apparently making premium rate call. I've never erceievd an invoice, or a  list of the  numbers calleed.

Message 1 of 3
442 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 77: Grand Master
  • 11740 Posts
  • 64 Topics
  • 3180 Solutions
Registered:

@erlinda 

 

You can see all your calls in myO2, and the information will be shown as to what is a premium call. 

 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 3
438 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 11740 Posts
  • 64 Topics
  • 3180 Solutions
Registered:

@erlinda 

 

You can see all your calls in myO2, and the information will be shown as to what is a premium call. 

 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
439 Views

Cleoriff
  • 126787 Posts
  • 834 Topics
  • 7573 Solutions
Registered:
Message 3 of 3
435 Views