port number to O2

[Anonymous]

Hi All, 

I summited a form online to request to port number from giffgaff to O2. However, I did not receive any confirmation email. 

The transfer is expected to happen today (got a confirmation msg to my giffgaff sim yesterday, but no msg to my O2 sim),

Now, my giffgaff sim has stopped working, but my O2 sim is still working with the old number. 

Is this normal?

Thank you 

[Cleoriff · Accepted solution]

@Anonymous 

You need to call O2.. Use any number in this guide Guide: Coronavirus Community Help and Support 

[Funtboy]

Me too. From Three. My three sim is still currently working though. I'd be interested to know how you get on...

[Anonymous]

@Cleoriff Thanks for your info. 

[Anonymous]

@Funtboy contact O2 using online chat. It is said the transfer is still in progresssssssssssssssssssssss.....

[Funtboy]

Thanks @Anonymous, I get this from the app... 

[Anonymous]

Port completed. Both msg and call are working now. 

[Funtboy]

Good to hear!

[Sammianni59]

How long did it take, I’m still waiting to complete been most of day. 😞