port not completed 5 days, cant receive calls from non-o2 networks or landlines

[Anonymous]

Many thanks for anyone reading and trying to help.

i moved from EE, porting requested 24 may, was due to be completed 26 may,

my o2 line started to show up as ported number from 26 may in outgoing calls but calls and texts to me still went to EE number

this went on for many days and after many painfully  long calls, EE number stopped 48 hours ago

now people cant ring me (calls to my number hit a beep beep and disconnect, UNLESS the caller is from an o2 line in which casde they come to my o2 line)

calls from landline and other networks cant reach me (no voicemail works, which does if you call me from another o2 line)

very frusterated, angry and upset as this is my main number and this is all going on since 26 may

any help will be much appreciated, thank you!

[Martin-O2]

Good to hear that this has now been sorted @Anonymous Thanks for updating us 

[Anonymous]

Hi I'm having the exact same problem! I've been dealing with this since June and it still isn't fixed! Worst customer service experienced all I want is a phone that receives texts and calls! How did this get fixed I need some hope!

[MI5]

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@Anonymous wrote:
Hi I'm having the exact same problem! I've been dealing with this since June and it still isn't fixed! Worst customer service experienced all I want is a phone that receives texts and calls! How did this get fixed I need some hope!

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If you tag @Anonymous they may come back with more info.

[Anonymous]

Sorry to hear this
Raise it with thread manager and you should get someone looking at this

It got resolved for me Once i raised a complaint with o2 and went to Complaint Review Service
T 0800 2986 881

[Anonymous]

@Anonymous I've already sent a complaint 2 months ago and I didn't even get a response back, just £20 credit on my account! I complained again on Tuesday and I haven't heard anything back from it 😕 do you know what they did to fix it?

[paulw7]

@Martin-O2

Old thread I know but I have this problem too, and it's not clear to me on this thread what solved it for people. Can anyone help?

[gmarkj]

If your port gets stuck you would need to call customer services and ask them to resubmit everything @paulw7.

[paulw7]

Thanks @gmarkj, but unfortunately their customer service aren't taking calls on this kind of issue at the moment. I'm still in my 14 day cool-off period for my new phone, so I may just need to cancel and go on a different network if this simple issue can't be fixed, as annoying as that will be.

[gmarkj]

Don't try and move again - the port will still not work properly. You need to get it sorted with o2 first.
Call customer services and use ANY option to get through @paulw7. Once through explain the issue and they will put you through to the correct team.
It is simply a case of saying that as you are unable to use the phone properly, it IS urgent.