Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

"default" - on credit file

hello all, good evening and hope you are all well. I took out an O2 SIM only contract in Jan 2020. I cancelled the contract 3 days later, as I changed my mind. I never used the O2 sim, and the O2 customer services team assured that the account has be...

Not receiving texts

HiCan anyone help please? Ive tried o2 to no avail.I recieved my new galaxy note 10 lite yesterday.My number has moved over onto my new sim , except I am not receiving text messages at all.I have tried all the remove the sim put it back in and switch...

New Sim - problems

Hi all, So bit of background, my car was stolen towards the end of april and my phone was unfortunately in the car. I phoned up o2 and reported it, they sent out a replacement sim. I wasnt getting any signal so i contacted o2, who said the sim seems ...

New phone, no texts coming through after set up

I had an old iphone se (2016) and ugraded to a new one yesterday. it arrvied today, the new iphone SE 2020 I put the new sim in, and on my old phone I messaged the swap number and followed the instructions. All well so far, calls and imessages workin...

phone not receiving text messages

new phone delivered today but text messages not coming through

Paying for free tablet

When I signed up for my latest phone package in the o2 shop in trowbridge. I was asked how do you fancy a free tablet,I thoughtcompletely free of charge. I now find I am paying 10pound 45 per month for something I didnt really need. I think I was con...

Resolved! port not completed 5 days, cant receive calls from non-o2 networks or landlines

Many thanks for anyone reading and trying to help. i moved from EE, porting requested 24 may, was due to be completed 26 may, my o2 line started to show up as ported number from 26 may in outgoing calls but calls and texts to me still went to EE numb...

Cant recieve incoming texts

Hi,I upgraded to a Samsung A20e yesterday on a new tarriff. I did sim swap via text message yesterday morning as i am keeping my number. Unfortunately i cannot recieve incoming texts. Please can you advise if the sim swap has been completed and if th...

Upgrade sim swap issue

I upgraded on Sunday to Samsung s20, received Monday, Monday night I did the simswap but can't receive any texts. I can send texts, revieve and make calls etc but just not receive any incoming texts. This has been well over 24hrs now and when I calle...

Pocket hotspot

How do you cancel your order of you no longer want it? Would you still need to post it back or just pay for the device?

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