Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Iphone

Hi I’ve just bought an iPhone 11 Pro Max yesterday online but when I first logged in my o2, it was showing my phone my details and etc. But it doesn’t show any more on my o2. And they send me the confirmation by email and they have sent me 4 legally ...

Message retrieval

Does anyone know if any messages can be retrieved? My phone was set to get rid of messages after 30 days which I didn’t know about and now I’ve lost all of my messages between myself and my mum. She recently passed away from covid and I’m devastated....

live chat

im having problem with my calls dropping but cant use my phone whilst im at work. I can use live chat on a PC but there is no option or link on the website. I urgently need to live chat to someone but cant as there isnt an option

Resolved! New Customer - SIM Swap

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as ...

Free extra

I forgot to claim my free extra within the 28 days is it still possible to claim it now?

02 Loyalty

hi there, for some reason it won't let me put my wife on the 02 loyalty, she is on 02 the same as me I've tried to message to go through the steps but for some reason it won't work, can you tell me why this is please? my number is xxxxxxxxxxxx and my...

Resolved! Acccount

I can access over 18 sites yet I’m 30year old

incorrect charges

I was checking my O2 account in general, when I noticed a charge for 54 pence for a picture I have sent,as it is dated for today at 19.10 I looked at my phone, I did a long text (which on my contract id free) to a friend but NO picture was sent ! I h...

I am unable to call USA from UK

Call is immediately dropped. The help system says I may have a spend cap but I didn't set one and can't view or change it either in the app or on-line.

Changing number to 02

Changed my number to my 02 sim on the 2nd June, both my phone number have gone into emergency calls only old and new number but still haven't got my number changed over I called up and they said its taking longer at the moment I said how long he said...

O2

Forum Posts