Not able to receive calls from certain numbers since porting number from EE to O2

[Wilaggy81]

Hi there i am a new customer to O2 joining the service on 23rd October. I ordered an iphone 13 pro and requested to port over my old number from EE. This request was not processed however so again i requested this on 28th October.  It was confirmed to take place on 1st November by 6pm. Again tech issues and this was still not completed by 3rd November.  On 5th November, i contacted a customer service agent as porting had been processed but i was left unable to recieve calls from certain networks.  Completed a network reset but this did not rectify the issue. Calls are being diverted to my old EE voice mail. I was advised this issue would be escalated to special tech team. Today i received a text message stating no fault had been found. 

I continued to have issues receiving calls so there is definitely a fault that has occurred with porting the number.

As a new customer to O2 i am extremely disappointed and regret at moving provider. Making contact for support has been soo difficult and i am left paying for a service i am not fully able to use.

Any help with this issue would be greatly appreciated. 

[MI5 · Accepted solution]

@Wilaggy81 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks