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phone wont turn on

Becky1986
Level 1: Joiner
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on ‎13-10-2023 08:07

on ‎13-10-2023 08:07

Good Morning, this morning upon waking my phone is totally dead and will not switch on. what are my options? im not due for an upgrade 

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MI5
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on ‎13-10-2023 08:31

on ‎13-10-2023 08:31

@Becky1986 

Have you tried charging it?

If you let us know what phone you have we can advise other things to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Becky1986
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on ‎13-10-2023 08:42

on ‎13-10-2023 08:42

Yes I have tried charging it. It is an iphone 12 mini

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MI5
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on ‎13-10-2023 09:09

on ‎13-10-2023 09:09

@Becky1986 

Try this:

Turn on your charger, do not plug into phone.

Hold the power button whilst plugging in the charger.

Keep holding power button for up to a minute.

If it doesn't turn on, contact Apple for help.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎13-10-2023 20:55

on ‎13-10-2023 20:55

@Becky1986 

 

Did the solution suggested by @MI5 resolve your problem ? 

 

If it didn't, I suggest that you Google for "iPhone 12 mini force restart". You'll get solutions from various third-party websites and this from Apple itself :-

 

Force restart iPhone – Apple Support (UK)

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

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