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phone tariifs

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tariffs1
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on ‎12-11-2020 15:22

on ‎12-11-2020 15:22

Both myself and my wife are on monthly tariffs"O2 Refresh Unlimited 1GB". However she is on a lower tariff than I am. How can this be and how do I get mine reduced? 

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MI5
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on ‎12-11-2020 16:15

on ‎12-11-2020 16:15

@tariffs1 

I guess there is a discount on that tariff.

Where were they taken, from O2 or via a 3rd party?

You can check in your MYO2 to see if you are eligible for an upgrade.

You can get 2gb for £12 currently

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎12-11-2020 15:25

on ‎12-11-2020 15:25

@tariffs1 

If you are both on a 1gb tariff you are both the same.

How do you mean that she is on a lower tariff?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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tariffs1
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on ‎12-11-2020 16:10

on ‎12-11-2020 16:10

Her tariff is £13.51 a month, mine is £16.
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MI5
Level 94: Supreme
In response to tariffs1
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎12-11-2020 16:15

on ‎12-11-2020 16:15

@tariffs1 

I guess there is a discount on that tariff.

Where were they taken, from O2 or via a 3rd party?

You can check in your MYO2 to see if you are eligible for an upgrade.

You can get 2gb for £12 currently

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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