Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! leave O2

Any idea how to cancel/close an account? I keep getting sent back to contact us with no actual email or phone details to contact

Resolved! Insure cover

I've been charged a few times for insure cover on my new mobile but I hadn't signed up to this. Now racked my bill up an extra £20!!

Not able to recieve/make calls

One of the mobile phones on my account is unable to recieve calls or make any calls, When you call that number it just takes forever to start the call and then fails out, Would a new SIM card fix this? I would love to get in contact with either someo...

termination fee

Hi I wonder if someone can explain the early termination fee. I have checked and they say it with be £57. So if I terminated my contract would my final bill be the early termination fee plus my monthly payment or would it be £57.

Cancelled SIM. But still getting bill.

I cancelled my SIM two days ago and was tol to wait for a Bill that will arrive 14 days after my sim disconnects. However, i still recieved my pay monthly bill.

Phone blocking

Hello guys. So I have been with o2 over 20 years and their prices just seem to be getting outrageous and I cannot keep up especially now times are hard. I have found my phone and contract with such a better SIM deal for less than £20 a month than wha...

Are all O2 sim only contracts on the basis of price applies until you change tariff or leave?

Hi, I have recently changed tariff from a O2 contract which had passed it's end to an O2 12 month sim only deal. The deal was a Uswitch exclusive price (£8 per month for 8GB data, unlimted calls, unlimited texts), but the purchase was via the O2 webs...

Resolved! My bill

HelloCan you contact me onNicolasmith1974**Personal info**Regarding my outstanding bill.I need to set up a payment plan as my phone is disconnectedEverytime I set up a plan you still switch my phone off and this is not good for my stress and anxiety ...

Cant pay bill Via app or website

Hi Guys, I cant seem to pay my bill through the app or the through the website. Tried a couple of different cards. When it takes me to the authorisation page it goes through and then it says that the payment could not be processed. Tried ringing the ...

Resolved! No request for ID - credit Team

Hi Everyone I've already got 2 lines on my account, and wanted to add another. i did so at the weekend online thinking all was well. i received the legal docs via email and confirmation of my order. but no more info about phone delivery. it's only by...

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