phone payment

[moonst]

why am i paying for my phone that i payed off on 20/05/2022

[TallTrees]

Hi there @moonst 

Welcome to the O2 community 

We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

Includes social media send them a message if this suits you.

[Enlli]

Depends on the type of contract but best contacting Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support