phone not registered on network

[annie9]

i have a new phone on monthly contract, im abroad and i cant message or phone, a message comes up i am not registered on the network

02 transferred my old number and i am registered online but when i try to enter my o2 on the phone it does not accept my password

no help is available through 02

i am not getting any airtime or texts

help please!

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this