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personal hotspot

Julian1973
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‎14-04-2020 10:51 - edited ‎14-04-2020 10:54

‎14-04-2020 10:51 - edited ‎14-04-2020 10:54

I have just moved onto a new deal and have been with o2 for 15+ years but since going onto a new sim only deal my voicemail messgaes have been deleted and my personal hotspot is now not working? I have tried calling o2 but they cut you off because of Covid19 reduced staff. I have tried to find a chat box on the account but again nothing! its urgent as I always use my hotspot for work. How can I get it working again?

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gmarkj
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on ‎14-04-2020 10:55

on ‎14-04-2020 10:55

You probably have an iphone and need the idata bolt on adding to your account.
Try changing the APN on your phone to mobile.o2.co.uk instead until you can get through to customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Julian1973
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on ‎14-04-2020 15:00

on ‎14-04-2020 15:00

thanks for the suggestion. Tried the APN change but didnt work so will have to speak to customer services.

Thanks for the help.

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