paying bill%20during%20covid%2019

[Gregaustin67]

Who do we speak to about bills during this period, i am on total lockdown as we have a high risk child, self employed so not worked for nearly 2 weeks now..how do i get some help? i am worried about losing my service my phone is my lifeline at the moment. 

[Cleoriff]

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@jonsie wrote:

A bit pointless now

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Yep.....

[gmarkj]

Some have had better success calling the 0800 number using Skype @Gregaustin67 and @Simmo91

[Clarer88]

I have tried that number and they are not taking calls. Tried 5 times.

[jonsie]

All you can do is keep trying. We can't help further on the community.

[MI5]

@Clarer88 

Patience and perseverance is required in these trying times.

[Clarer88]

Oh I have. As I said I’ve been trying and trying and I just get hung up on. I don’t see what else I can do.

[MI5]

There is nothing else.
O2 have not offered any alternatives.

[Simmo91]

I've managed to get hold of them and currently they're not offering anything to help really, all they've given me is an extra 2 weeks to pay my bill before they charge a late fee and mark credit score! Very poor in my opinion since everyone else I've contacted credit cards, loans, etc they've all frozen payment for up to 3 months. Stay greedy 02 stay greedy

[JL]

Everyone is having this same issue - you can’t get through to anyone the automated system puts the phone down so no point in keep ringing doesn’t make a difference! This is ridiculous

[jonsie]

There is just a massive problem with everyone in the same boat trying to get through.