overdue bill wanted to leave weeks ago.

[craig9181]

My contract was supposed to end last month and i have been trying to contact o2 for weeks now to cancel the contract but no success through the phone and cant find an email address. now they have sent me another bill for £60! i wanted to switch to virgin which would cost me £8 a month! they've now cancelled all my data and calls and i still cant get through to them. im not willing to pay this bill especially under the current circuminstances of not being in work and the fact the signal is so bad i havent been able to make calls for a bout 2 years! poor service from o2 not happy! what are my next steps???

[jonsie]

Guide: Cancelling Your Contract 

Guide: Coronavirus Community Help and Support 

[craig9181]

ive tried that payments management number same problem its either automated payments or it hangs up. i cant text pac because theyve shut off my services! 

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[craig9181]

i dont mind being patient but im going to have another bill in 8 days which mean im going to be overdue £120! so understandabaly its now stressing me out!

[Bambino]

@craig9181 

You can try calling customer service using Skype on 0800 032 1402 or Payment Management on 0800 902 0217

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Best time to try to get through is 8 am