online new order

[megs13]

Hi so im in a bit of a pickle right now. I submitted an application on the 7th of July for a contract phone, i got the contract email and then the £30 upfront payment is marked as pending in my bank account. I

received another email saying they’d get back to me in 24h, but never received another email from them so i’m presuming i failed the credit check (??). So am i right in thinking that the pending £30 will be back in my bank account by the end of the week?

I tried calling up and got nowhere & the website just keeps sending me in circles. If anyone has any info please let me know, i’m super confused and don’t know what to do. 

TIA

[MI5 · Accepted solution]

@megs13 

Your bank still has your money on hold.

If O2 don't claim it, your bank will return it to you in a few days time.

[goonereie66]

i have the same issue as well,not a word from them.

[Cleoriff]

@goonereie66 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

[MI5]

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@goonereie66 wrote:

i have the same issue as well,not a word from them.

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Same answer then @goonereie66 

Chase your bank as O2 don't have your money.