Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong bill

Hi, I have had £59.99 charged to my bill this month and I didn’t order it so please can you call me (spent ages on the line) to be put through and then put back on hold and cut off. Please reissue my bill as I have cancelled all direct debits until t...

Paid my bill today at £33.33 should’ve not been paying anything but you have to get out of my bank

I left you this week and I have paid £33.33 today out of my bank account. I got a text message and it said that I owed nothing please can you sort me this and get a refund? My telephone number is (REMOVED) My name is (REMOVED) Thank you

Monthly

If I take out a contract phone how long do I have to return it if I change my mind?

Refund Online new order

Hello,I applied through O2 for a new phone which didn't pass checks unfortunately but I have made an upfront payment and they have not refunded me. Since the application was not successful I figured they'd refund my money. Every attempt to get throug...

Hi

Can’t login

Resolved! Contract expiration

I’m currently in Australia and have misplaced my old SIM card… my old number was (***********). My sim only contract expires in July 2024. I want to make sure that my co tract dosnt keep going after this date please.

Network

Hi my phone has no network coverage and my bills are all to date

Resolved! Airtime Plan

Hi,What is an Airtime Plan? I had a text saying mine is £30.62 per mth, but my tariff is under £10. Do I need to do anything?Regards, Toni.

Resolved! Discuss plan

Need to speak to agent

Resolved! Travel to Nairobi

Hi -I’m travelling to Narobi I next week - is there a bolt on or any other way to reduce the cost of incoming calls from £2 per min std fee that O2 charges. Thanks

O2

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