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on line account does not match phone account

Anonymous
Not applicable

on ‎11-12-2013 21:55

on ‎11-12-2013 21:55

My on line account is showing a different number to the one on my phone. I therefore cannot access any of the services related to my number. I have tried to have this reset with no luck. I dont know what I can do to resolve this.. any suggestions would be helpful, this `other` number has been there nearly a year now

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Anonymous
Not applicable

‎11-12-2013 21:56 - edited ‎11-12-2013 21:58

‎11-12-2013 21:56 - edited ‎11-12-2013 21:58

Call customer services tomorrow on 202 from your phone for help.

Or PM @Toby or @Chiara who are site managers who may be able to assist you.
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎11-12-2013 21:58

on ‎11-12-2013 21:58

Is it an old number that you used to own or just some random number?
Are you logging in with the correct details for your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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