old phone not working need pac number online chat not available

[Anonymous]

Hello,

my old phone under pay as you go with 02 has broken so I cannot call from that

I have set up a new contract on new device but want to port number over.

I cannot access 202 from new device.

I have been trying to access online chat - it is not available - I want to access a PAC number.

I have also emailed and no email support is provided any more and the email  just suggests I use online chat which is not working - what else can one do?

I have waited for ages for phone support to no avail.

J

[Anonymous]

sorry under pay monthy

[jonsie]

You don't need a PAC to change from P&G to contrasct.

Read and follow the steps here :

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You need to fill in this form :

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

[MI5]

Ask in your local o2 shop if you can't get through to CS on the phone.