o2 upgrade an existing o2 SIMO contract from uswitch not working

[masterp]

Hi,

I have an existing o2 SIMO contract that has expired (I'm out of contract).  The best deal I have found is on uswitch.  When clicking through from uswitch I come to the o2 site and the deal is showing correctly in my basket.  When I proceed it asks if I am existing customer. I select yes and then proceed to log in and then the below screen loads where it says alreadywitho2.  I am now stuck and cannot proceed. The same is happening from moneysupermarket.com.  The same also happens on the o2 site if I start of logged out and then find a SIMO deal and eventually try to log in.

In the past i have done this from uswitch and it has worked fine but seems there is some issue on the website now. 

I have tried this in 3 different browser and cleared the cache and it is still happening.

How can this be fixed please or is there a workaround.  

[angie88]

Thanks for getting back, yes I have in relation to a 360 system issues etc and to try again, other than that there is not much to go with.

[Enlli]

I swapped at the end of March. I'm on 360

[Reks]

Hi, I'm having the same issue,

I cannot upgrade when coming from uswitch to O2 website.

Gives me the alreadywitho2  blank screen, once I login/or put my email address in, and tells me existing customer/email address.

Can someone help me?

Thanks

[gmarkj]

No one here can help @Reks as this is a community of o2 customers.

You can call the sales team on 0800 902 0217, or try messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)