o2 texting problem

[Anonymous]

Checked my account and found that I have been billed £22.98 for messages. As I have unlimited texts i phoned o2 and asked why. They told me that I had sent 69 picture messages in the space of less than an hour to my wifes phone and that I had even sent 4 picture messages in 4 minutes,. My wife does not even own a picture messaging phone, just a bog standard phone. Have told o2 that I am being ripped off and want some urgent investigation. This is not the first time o2 have ripped me off. Last month I was charged 33p extra for sending a picture message to my wifes phone. Which I never did. They even asked me to rate my experience with them so I gave them 1 out of 5. They said they would get back to me. STILL WAITING. Would not recommend o2 to my friends.

[MI5]

Seems a bit of a schoolboy error.. I assume they removed the VAT charge too though?

[jonsie]

I can't say I blame you, such an obvious mistake too. It's a shame but make sure your chosen new network has good coverage in your home and work locations.

[Anonymous]

No they did not. Had to phone them and complain. They agreed to remove it. My contract up on the 15th Sep can't wait to leave them.

[Anonymous]

I hope things go better for you with your next network then.

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[MI5]

At least you're not out of pocket, that's the main thing....