o2 refresh problem

[Anonymous]

im on o2 refresh, but when i go to upgrade it doesnt give me the option to pay off device plan, it tells me i cant upgrade until 2016, im very confused,  it was working the other day as i was browsing my upgrade options

[jonsie]

Your best option is to call customer service and pay off the handset over the phone. Don't use webchat to do this.

[Anonymous]

Hi justaskcarl and Welcome to the Community Forum.

You can also visit your most local O2 shop to complete the payment.

This way you can then have a better chance of walking out with the handset if it's in stock ,and not have to wait in for a Delivery perhaps.

Take care.

[MI5 · Accepted solution]

The correct and official process is covered in Note 10 here http://static.o2.co.uk/www/docs/termsandconditions/device-plan-cca-tcs-updated-with-new-phone-number...