o2 have messed up my bill once again

[Charlieboyoo]

Hi everyone need advice here.o2 messed up my account back in june,then sent me an astronomical bill.Was told it was all resolved and it will be cleared by o2 customer services and the complaints team.My bill has arrived and once again i owe out money.I lost the compesation i was given for losing service when they messed my account.i tried contacting o2 and brilliant their systems are down.I was promised it was all resolved and now typical a new problem.Best part is it takes o2 a month to resolve their bill

[Charlieboyoo]

i couldn't agree more.Might try a different customer service advisor.but truthfully.im not letting this go.Its causing unnecessary stress

[Anonymous]

You may get better luck with a different advisor

[jonsie]

I would be seeking further goodwill from them.

[jonsie]

You need to find an adviser who actually cares and is prepared to do the job they are paid to instead of passing the buck.

[Charlieboyoo]

that's totally true.I tried ringing and as usual you wait on hold for minutes,listening to the horrifying music then they cut you off.Briliant

[MI5]

When you call 202 just press option 2 first then option 0. You will get through quicker.

[Cleoriff]

Good for you @Charlieboyoo I think sheer damn persistence is the key to getting this resolved....Let us know how it goes please...

[Charlieboyoo]

Well the advisor is arguing with me saying i paid nothing last month.I said well no wonder why should i pay £300 for your mistake.Truthfully at the min its a one way argument.They are trying to bill me for their mistake.I told her if you check the account on june there is credit.keeps arguing that i got it for the bill mistake,but i told her i havent been compensated for the bill.Been on the phone 30 mins arguing

[MI5]

Sounds like a right mess !

[Anonymous]

If you are not happy with the resolution you can ask for a manager @Charlieboyoo.